Terms & Conditions
These are the terms and conditions between you, the person making the booking and referred in these terms and conditions as ‘the Guest’ and the ‘Owner’ Adrian Serle of Ballaminers House and cottages.
A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge and the refundable security damage deposit. Alternatively, if the Guest uses an approved third party agent such as Owners Direct and Airbnb they should follow their payment instructions.
The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. In addition a security deposit must be paid, namely £250 for the house and £150 for either cottage when the balance is paid. All cancellations must be immediately notified by telephone and then in writing.
If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by the Owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
The Owners are not able to accept bookings from any person under the age of 21. The number of people in the party who will be occupying the property must be specified by the Guest, when making the booking.
The house sleeps a maximum of eight people and both cottages have a maximum occupancy of four.
The Guest must specify the number of dogs that the Guest will bring the property, and also the breed of the dogs. A maximum of three dogs in the house, and two in either cottage, are permitted. Dogs are accepted only on condition that the dogs remain in the kitchen, the breakfast room, and the garden of the property during the stay. Young puppies are not accepted. Dogs must be kept under control at all times during the stay. The guest is responsible for clearing up their dog’s faeces daily during the Guest’s stay. If there are dog faeces in the garden, after the guest vacates the property, the Proprietors reserve the right to make an additional charge for removing the faeces, and this charge will be deducted from the security deposit.
The Owners’ insurance company requires that all windows are locked, when the property is vacated. The doors must be locked at night. When the property is vacated, on departure, the Guest must lock the property, and return the door key to the key safe. In the case of the house, the front
door keys must be left on the hook in the kitchen of the house.
If the Guest vacates the property, before the end date of the agreed period for the stay, the Guest must inform the Proprietors, beforehand.
The Proprietors will arrange a thorough clean of the property between each changeover. The Guest acknowledges, however, that due to the age of the properties, it is impossible for the Proprietors to ensure that all cobwebs and that every speck of dust have been removed.
The Guest agrees to allow the Owners’ gardener to carry out his usual gardening tasks.
The Guest accepts that caution must be taken, when on the slate areas in the garden, after rain or other wet weather.
At the property, the reception for mobile telephones, broadband and Wi-Fi signals is poor. The Owners cannot guarantee the availability of, or quality of, the reception of such services.
Guests are liable for loss and damage caused to the property inside and outside, including garden furniture, and for the soiling of soft furnishings during the Guest’s stay. The Owners will apply the deposit held to defray such expenses, but the Guest will be responsible for the total cost of losses or damage, even if the amount exceeds the amount of the deposit held.
Guests must inform the Owners immediately of any breakages, damage or the failure of white goods to work properly.
Guests may arrive at the property, on the start date of their stay, from 4 pm.
On the morning of departure, Guests are required to vacate the property by 10 am. If the property is not vacated by this time a late departure charge of £50 may be deducted from the deposit.
The Guest must leave the property in a clean and tidy condition, at the end of the stay. All waste, bottles, and recycling items (the nearest recycling point is Tesco in Wadebridge) must be removed, correctly bagged and placed in the bins, bags and boxes provided at the bottom of the drive. Should the property not be left in a clean and tidy condition, the Owners reserve the right to make an extra cleaning charge, which will be deducted from the deposit.